Privacy Policy

Effective Date: March 18, 2026

At 00circle.com (“we,” “us,” or “our”), we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our Services.

This policy is issued in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and applies to all users of our platform worldwide. By using our Services, you consent to the practices described in this Privacy Policy.

1. Who We Are

00circle.com is a content and media platform operated under the laws of Malaysia. We are the data controller responsible for your personal data collected through our website and Services.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer (DPO) at the contact details listed in Section 13.

2. Personal Data We Collect

We collect personal data that you provide to us directly, as well as data collected automatically when you use our Services.

2.1 Data You Provide

  • Account registration details: name, email address, username, and password
  • Billing and payment information: credit/debit card details, billing address (processed securely via third-party payment processors)
  • Profile information: profile photo, bio, preferences, and interests
  • Communications: messages, feedback, or support requests you send to us
  • Subscription preferences: plan type, renewal settings, and payment history

2.2 Data Collected Automatically

  • Device information: IP address, browser type, operating system, device identifiers
  • Usage data: pages visited, content viewed, time spent, clicks, and navigation paths
  • Log data: access times, referring URLs, and error logs
  • Cookies and tracking technologies: see Section 8 for details

2.3 Data from Third Parties

  • Social login providers (e.g., Google, Facebook) if you choose to sign in via a third-party account
  • Payment processors and fraud prevention services
  • Analytics and advertising partners

3. How We Use Your Personal Data

We process your personal data only for lawful purposes under the PDPA. We use your data to:

  • Create and manage your account
  • Provide, operate, and improve our content and Services
  • Process payments, manage subscriptions, and send billing confirmations
  • Personalise your experience and recommend relevant content
  • Communicate with you about updates, promotions, and service-related notices
  • Respond to your enquiries and provide customer support
  • Monitor and analyse usage trends to improve platform performance
  • Detect, prevent, and address fraud, security incidents, and abuse
  • Comply with legal obligations under Malaysian law and other applicable regulations

4. Legal Basis for Processing

We process your personal data on the following lawful grounds:

  • Consent: where you have given us clear consent to process your data for a specific purpose (e.g., marketing communications)
  • Contractual necessity: where processing is necessary to fulfil our agreement with you (e.g., delivering subscribed content)
  • Legal obligation: where we are required to process your data to comply with Malaysian law or other applicable regulations
  • Legitimate interests: where processing is necessary for our legitimate business interests, provided these are not overridden by your rights

You may withdraw your consent at any time by contacting us, though this will not affect the lawfulness of processing carried out before withdrawal.

5. How We Share Your Personal Data

We do not sell your personal data. We may share your data only in the following circumstances:

5.1 Service Providers

We share data with trusted third-party vendors who perform services on our behalf, including:

  • Payment processors (e.g., Stripe, Billplz, or similar providers)
  • Cloud hosting and infrastructure providers
  • Email delivery and communication platforms
  • Analytics providers (e.g., Google Analytics)
  • Customer support tools

All service providers are contractually bound to handle your data securely and only for the purposes we specify.

5.2 Third-Party Integrations

Where you choose to connect third-party services (such as social media accounts), limited data may be shared with those platforms in accordance with their own privacy policies.

5.3 Legal Requirements

We may disclose your data if required to do so by law, court order, or government authority in Malaysia or another jurisdiction, or to protect the rights, property, or safety of 00circle.com, our users, or the public.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity. We will notify you via email or a prominent notice on our Site before your data becomes subject to a different privacy policy.

6. International Data Transfers

As a global platform, we may transfer your personal data to countries outside of Malaysia for processing and storage. Where such transfers occur, we ensure that appropriate safeguards are in place, such as data processing agreements with standard contractual clauses or equivalent protections, to ensure your data remains protected in accordance with Malaysian PDPA standards.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

  • Account data is retained for as long as your account is active
  • Billing and transaction records are retained for a minimum of 7 years in accordance with Malaysian financial regulations
  • Usage and analytics data may be retained in aggregated, anonymised form indefinitely
  • Communications and support records are retained for up to 3 years after resolution

When your data is no longer required, we will securely delete or anonymise it.

8. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device.

8.1 Types of Cookies We Use

  • Essential cookies: necessary for the platform to function (e.g., login sessions, security)
  • Functional cookies: remember your preferences and personalise your experience
  • Analytics cookies: help us understand how users interact with our platform
  • Advertising cookies: used to deliver relevant advertisements and measure campaign performance

8.2 Managing Cookies

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our Services. By continuing to use our Services without changing your settings, you consent to our use of cookies as described in this policy.

9. Your Rights Under the PDPA

Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the following rights regarding your personal data:

  • Right of Access: you may request a copy of the personal data we hold about you
  • Right of Correction: you may request that we correct any inaccurate or incomplete personal data
  • Right to Withdraw Consent: you may withdraw consent to the processing of your personal data at any time
  • Right to Limit Processing: you may request that we limit the processing of your personal data in certain circumstances

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 13. We will respond to all valid requests within 21 days. We may need to verify your identity before processing your request.

Please note that certain exceptions may apply under the PDPA, and we reserve the right to decline requests where permitted by law.

10. Children’s Privacy

Our Services are not directed at children under the age of 13. We do not knowingly collect personal data from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it promptly.

Users between the ages of 13 and 18 should use the Services only with the consent and supervision of a parent or legal guardian.

11. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:

  • Encryption of data in transit using SSL/TLS protocols
  • Secure storage with access controls and authentication
  • Regular security assessments and vulnerability testing
  • Staff training on data protection obligations

While we take all reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security and encourage you to use strong, unique passwords and to notify us immediately of any suspected breach.

12. Third-Party Links & Services

Our platform may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party services you access through our platform, as we have no control over their data practices and accept no responsibility for them.

13. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our Data Protection Officer:

Data Protection Officer

00circle.com

Email: hello@00biz.com

Website: https://www.00circle.com

We aim to respond to all privacy-related enquiries within 21 days of receipt.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on this page with a revised Effective Date, and where appropriate, by sending you a notification via email.

We encourage you to review this Privacy Policy periodically. Your continued use of the Services after any changes constitutes your acceptance of the updated policy.